Before you contact anyone about missing CME hours, confirm the course is complete, the posting window has passed, and the activity is accredited. Then contact the provider with the course name and completion date. If it is still not fixed, raise a Tawasul ticket with SCFHS with the provider name, the activity approval number and the activity date.
Why run the checklist first?
Renewal reads the hours posted to your Mumaris Plus record. For activities inside the Kingdom, the provider posts them. Many "missing" hours are not missing at all: the course has one step left, or posting time has not passed yet. Running the checks below takes ten minutes and usually either solves the problem or gives support everything it needs on the first message.
What is on the missing CME hours checklist?
- Every lesson is complete. Open the course and look for any unfinished part.
- The assessment is passed. A course is not complete until its assessment is.
- Your certificate is available. If it is in your dashboard, completion is confirmed.
- The posting window has passed. With Mulhim that is 24 to 48 business hours. Count working days only.
- The activity is accredited. Accreditation is per activity and per provider. Check you have the activity approval number.
- You are looking at the right period. Confirm your current registration period in Mumaris Plus.
- Every course is listed separately. If you finished several, look for each entry by name. The total alone can hide a gap.
- Your registration details match. The details you gave the provider should match your SCFHS registration.
The details to have ready
Provider name
The organisation that ran the activity.
Activity approval number
The accreditation number of that specific course.
Activity date
The date you completed the activity.
Add the course title and keep your certificate ready to share if asked. Never send your Mumaris Plus password to anyone; nobody needs it to post your hours.
Who to contact, in order
| Step | When | Contact |
|---|---|---|
| 1. Wait | Posting window not yet passed | No one yet |
| 2. Provider | Window passed, course complete | The activity provider |
| 3. SCFHS | Provider could not resolve it | Tawasul ticket |
How does this play out in a real case?
A pharmacist who needs 40 hours this period finishes two 5-hour Mulhim courses on the same day. The next morning the record still shows the old total. Check 4 says wait: the window is 24 to 48 business hours, counted in working days, so a weekend in between does not count. Writing to support at this point only adds a message to the queue.
Now suppose that two working days later one entry appears and the other does not. A general delay would affect both, so the problem is probably that one course. Open it and go back to checks 1 and 2. An unfinished lesson or an assessment that was never submitted are the first things to rule out. If the course is complete and the certificate is in the dashboard, send the provider the message below with that course's title and completion date.
Only if the provider cannot fix it do you open a Tawasul ticket with SCFHS, giving the provider name, the activity approval number and the activity date. Put all three in the first message. Tickets that arrive without them tend to come back with a request for the same details, and that costs you days you may not have if renewal is near.
Mistakes that slow things down
Prevent it next time
Check your record a few business days after each course, keep the three details with each certificate, and finish early in your registration period. Mulhim is fully accredited: every course is SCFHS accredited, gives 5 CME hours, and is posted to Mumaris Plus for you. Each bundle gives 6 months of access.
Related reading: why your CME hours do not show in Mumaris Plus, how to verify an SCFHS activity approval number and how to check your CPD hours and activity status in Mumaris Plus.
Close to your renewal date and worried about your hours? Talk to us.
Talk to usFrequently asked questions
How long should I wait before contacting support?
For Mulhim courses, until 24 to 48 business hours have passed since completion.
What details does support need?
The course title and completion date. For SCFHS: the provider name, the activity approval number and the activity date.
Should I buy the course again?
No. A missing entry is fixed by correcting the record, not by repeating the activity.
Should I share my Mumaris Plus password?
No. Nobody needs your password to post or check your hours.
When do I raise a Tawasul ticket?
After you have contacted the provider and the hours are still missing.
Source: SCFHS Mumaris Plus frequently asked questions. Medically reviewed by Dr. Abdullah Alsaiari, Medical Editorial Board Member.
