Frequently Asked Questions

Yes. Courses listed as accredited on the Mulhim platform meet the accreditation standards of the Saudi Commission for Health Specialties (SCFHS). The eligible Continuing Medical Education (CME) hours are transferred to your Mumaris Plus account after successful course completion.

Any healthcare practitioner with a valid registration number from the Saudi Commission for Health Specialties (SCFHS) can obtain accredited Continuing Medical Education (CME) hours after successfully completing the course requirements.

CME hours appear in your Mumaris Plus account within 24 to 48 hours after you successfully complete the course.

No. Your Continuing Medical Education (CME) hours are automatically submitted to Mumaris Plus by the accreditation team at the Mulhim platform after verifying your course completion, provided that your license has not been expired for more than one year.

The accreditation team at the Mulhim platform is responsible for submitting and uploading your Continuing Medical Education (CME) hours after verifying that you have successfully completed the course requirements.

If your CME hours are delayed, contact support by: - Email: support@mulhim.sa - Raising a support ticket via your dashboard Include your course details for faster assistance.

Yes. Practitioners who hold a valid license from the Saudi Commission for Health Specialties (SCFHS) can obtain Continuing Medical Education (CME) hours, even if they are working outside the Kingdom of Saudi Arabia.

Yes. If your license with the Saudi Commission for Health Specialties has expired and the expiration period has not exceeded one year, you are still eligible to obtain Continuing Medical Education (CME) hours. However, if the expiration period exceeds one year, CME hours cannot be added to your Mumaris Plus account. In this case, your account may appear as classified but not registered in the system of the Saudi Commission for Health Specialties. You will need to resolve your registration status directly with the Saudi Commission for Health Specialties. Once your account is reactivated, CME hours can be processed, provided that the waiting period does not exceed the limit specified under our support policy.

Mulhim platform courses are primarily self-paced and available 24 hours a day, 7 days a week. This allows you to learn with full flexibility, without being tied to fixed schedules or live sessions.

No. You can pause the course at any time and resume it later at your convenience, as long as it is within your course access period.

The access duration is specified on each course page and is designed to give you sufficient time to complete the course at your own pace.

Yes. You can access your courses seamlessly from desktops, tablets, and smartphones, allowing you to learn anytime and anywhere with full flexibility.

Yes. A digital certificate will be issued upon successful completion of the course and will be available for download directly from your profile.

Yes. Upon successful course completion, you will receive a digital certificate available for download from your profile.

To enroll, simply create an account, browse and select the course or CME bundle that suits your needs, complete the payment process, and start learning immediately.

Yes. You can purchase multiple individual courses or CME bundles in a single transaction for a more convenient learning experience. However, it is recommended to review bundle contents carefully to avoid overlap with courses you have already purchased, as duplicate courses and their CME hours will only be counted once.

An individual course provides a specific number of Continuing Medical Education (CME) hours for a single topic, while a CME bundle includes multiple accredited courses grouped together at a discounted price, offering greater value and more learning hours.

CME hours from duplicate courses are counted only once and will not be duplicated in your learning record.

Yes. CME bundles are designed to offer more cost-effective pricing compared to purchasing courses individually, allowing you to gain more hours at a better overall value.

No. It is not required for the email address in Mumaris Plus to match the one used on the Mulhim platform. However, you must ensure that your Saudi Commission for Health Specialties (SCFHS) registration number is entered correctly to guarantee proper processing of your CME hours.

The SCFHS registration number is required to ensure that your Continuing Medical Education (CME) hours are accurately transferred and recorded in your Mumaris Plus account.

The SCFHS profile number must be entered using English letters and/or numbers without spaces (e.g., 11RM00001 or 225386).

You can easily update your SCFHS number directly through your profile settings on the platform. Simply access your account, navigate to your profile, and enter the updated information to ensure your records remain accurate and up to date.

If your account is not activated or you did not receive the OTP, please ensure that you are using a valid and active email address during registration. All email providers are generally supported; however, we recommend avoiding @icloud email addresses, as they may not reliably receive OTP messages. If the issue persists, please contact our support team at support@mulhim.sa for assistance.

Yes. You can contact our support team at support@mulhim.sa for assistance with login issues, course access, or any technical difficulties you may experience on the platform. Our team is ready to help ensure a smooth and uninterrupted learning experience.

If you forget your password, simply use the “Reset Password” option on the login page. You will be guided through a secure process to create a new password and regain access to your account quickly and safely.

Yes. Your progress is automatically saved as you move through the course, allowing you to seamlessly resume from the exact point you last reached, at any time and from any device.

Yes. Payments are processed through secure and encrypted payment gateways, ensuring the protection of your financial information.

On the Mulhim platform, the available payment methods include Apple Pay, mada, credit cards, Tabby, and Tamara (Buy Now, Pay Later). All payment options are secure and commonly used in the Kingdom of Saudi Arabia , and Global.

Mulhim platform courses are designed for healthcare practitioners, including physicians, nurses, pharmacists, and allied healthcare professionals.

Yes. International practitioners can register; however, recognition of Continuing Medical Education (CME) hours depends on their local licensing authority unless they hold a license from the Saudi Commission for Health Specialties (SCFHS).

You can contact the support team via email at support@mulhim.sa for any inquiries related to courses, Continuing Medical Education (CME) hours, or technical support.