Shipping & Digital Delivery Policy

Shipping and Digital Delivery Policy

Effective date: 01/01/2025
This policy explains how Mulhim delivers digital courses, bundles and certificates through the Mulhim continuing medical education platform ("Mulhim").

Overview

Mulhim provides digital continuing medical education services only, and ships no paper or physical products. All services and content are delivered through the online platform Mulhim.sa and its associated channels.

By completing any purchase on the platform, you acknowledge that delivery is entirely digital.

1. Delivery of digital courses and bundles

After your payment is completed successfully, access to courses or bundles is usually activated automatically.

• Courses appear in your dashboard under the "My Courses" section.
• You sign in with the email and password of your account.
• Videos, quizzes and learning materials are accessed online through the platform.

Mulhim does not use any courier, shipping company or paper mail to provide these services.

2. Access activation times

In most cases:

• Access is activated immediately after payment is confirmed.
• In some cases it may take up to 10 minutes because of a delay from the payment gateway or system synchronization.

If your courses do not appear in the dashboard within this time, please contact the support team.

3. Delivery of digital certificates

Course completion certificates are issued digitally, and you can:

• Download them from the dashboard once course completion requirements are met.
• Use them as supporting documents to submit hours in the relevant systems such as Mumaris Plus, where applicable.
• Request a copy by email by contacting support@mulhim.sa.

Mulhim does not send printed certificates or paper copies by mail.

4. Shipping and customs fees

Because all Mulhim services are digital:

• No shipping or delivery fees are charged.
• No customs or import duties apply.

5. Problems accessing digital content

If you have completed payment but cannot access the course or certificate, please do the following:

• Check your inbox and spam folder for order confirmation messages.
• Make sure you sign in with the same email used for the purchase.
• Review the transaction status with your bank or card provider.

If the problem continues, please contact the support team:

• Email: support@mulhim.sa

The Mulhim team will review the case and resolve the issue as soon as possible.

6. Related policies

For more information about purchasing, refunds and data protection, you can visit:

• Return and Refund Policy
• Terms and Conditions
• Privacy Policy
• Contact Mulhim