Cookies Policy
Which cookies and similar technologies Mulhim uses, why we use them, and how you control them.
Last updated: 4 October 2026
This Cookies Policy explains how Mulhim Continuing Medical Education (“Mulhim”, “we”, “our”) uses cookies and similar technologies on the Mulhim website and learning platform, what each of them stores, and how you choose which ones we may use. Please read it together with our Privacy Policy.
What cookies are
Cookies are small text files that a website saves in your browser. Similar technologies, such as your browser’s local storage and session storage, keep small pieces of information on your device in the same way. In this policy, “cookies” covers all of them.
Some cookies are set by Mulhim itself (first-party cookies). Others are set by the providers whose services we use on our pages (third-party cookies); those providers control them under their own policies.
The categories we use
- Essential (always on): needed for the site to work and to keep the choices you make: signing in, keeping your cart, remembering your cookie choice, protecting forms, playing course videos and taking payments. They cannot be switched off in our cookie settings.
- Analytics (optional): help us understand how visitors use the site, such as which pages are viewed, how visitors arrive and where a page is hard to use (heatmaps and recordings of clicks, scrolling and mouse movement), so we can improve it.
- Marketing (optional): used by advertising partners to measure our campaigns and to show you relevant Mulhim courses and offers on other websites and apps.
How we load analytics and marketing tags
We load our analytics and marketing tags through Google Tag Manager, a Google service that delivers, from one place, the tags we set up. It sets no cookies itself; the tags it loads may.
- Google Tag Manager loads only after you allow Analytics, Marketing or both. If you allow neither, it is not loaded at all.
- Before any tag runs, we tell Google Tag Manager and every tag what you chose. Everything starts as “not allowed”. Allowing Analytics lets the analytics tags run; allowing Marketing lets the advertising tags run. Google calls this “Consent Mode”.
- Each tag in our Google Tag Manager setup is set to require its own category before it runs, so a tag in a category you did not allow does not run.
- The tags it may load are only the providers listed in the tables below.
The cookies we use
Essential
| Name and provider | Purpose | Duration |
|---|---|---|
| mulhim_cookie_consent (cookie and local storage), Mulhim | Stores your cookie choice, so that only what you allowed is loaded and we do not ask again. | Cookie: 12 months. Local storage: until you change your choice or clear your browser data. |
| mulhim_visitor_token (local storage), Mulhim | A random identifier that links your cookie decisions in our consent records, so we can show what you agreed to. It does not contain your name or contact details. | Until you clear your browser data |
| mulhim_auth_token (local storage), Mulhim | Keeps you signed in to your Mulhim account. | Until you sign out |
| mulhim.guest.cart and mulhim.guest.coupon (local storage), Mulhim | Remember the courses and bundles in your cart, and the coupon you entered, before you sign in. | Until you check out, remove them or clear your browser data |
| mulhim_checkout_amount_[order] (session storage), Mulhim | Holds the amount of the order you are paying during checkout. | Until you close the browser tab |
| mulhim.evaluation.[form] (local storage), Mulhim | Keeps your answers to a course evaluation form if you leave before submitting it. | Until you submit the form |
| mulhim_dashboard_tour_seen_[id] (local storage), Mulhim | Remembers that you have already seen the dashboard tour. | Until you clear your browser data |
| mulhim:chunk-reload:[page] (session storage), Mulhim | Prevents repeated reloading when a new version of the site is released while a page is open. | Until you close the browser tab |
| Session cookie (its name ends in “_session”) and XSRF-TOKEN, Mulhim learning platform | Keep your session on our learning platform secure, for example when you download a certificate, and protect forms against cross-site request forgery. | 2 hours |
| remember_web_[id], Mulhim learning platform | Keeps you signed in when you sign in directly on the learning platform. | Up to 400 days, or until you sign out |
| Any cookies set by Moyasar, Tabby and Tamara | Show instalment options on course, bundle and cart pages, and process card, Apple Pay and instalment payments securely, including fraud prevention. | Set by each provider |
| Any cookies set by Bunny.net (Bunny Stream) | Play course videos. | Set by the provider |
Analytics (only if you allow them)
| Name and provider | Purpose | Duration |
|---|---|---|
| _ga and _ga_[ID], set by Google (Google Analytics 4) | Distinguish visitors and measure visits and page views. | Up to 2 years |
| _clck, _clsk and related cookies, set by Microsoft (Microsoft Clarity) | Heatmaps and recordings of how pages are used, so we can see where a page is hard to use. We set it to hide what you type in form fields. | Up to 1 year |
| _hjSessionUser_[ID], _hjSession_[ID] and related cookies, set by Hotjar | Heatmaps, recordings of how pages are used and short feedback surveys. We set it to hide what you type in form fields. | Up to 1 year |
Marketing (only if you allow them)
| Name and provider | Purpose | Duration |
|---|---|---|
| _gcl_au and related cookies, set by Google (Google Ads) | Measures the results of our ads on Google Search, YouTube and Google’s partner sites, and helps show them to relevant audiences. | Up to 13 months |
| _fbp, set by Meta (Meta Pixel) | Measures the results of our ads on Facebook and Instagram and helps show them to relevant audiences. | 90 days |
| _scid and related cookies, set by Snap Inc. (Snap Pixel) | Measures the results of our ads on Snapchat. | Up to 13 months |
| _ttp and related cookies, set by TikTok (TikTok Pixel) | Measures the results of our ads on TikTok. | Up to 13 months |
| _twpid, guest_id, muc_ads and related cookies, set by X Corp. (X Pixel) | Measures the results of our ads on X (formerly Twitter). | Up to 13 months |
| bcookie, lidc, li_sugr, UserMatchHistory and related cookies, set by LinkedIn (LinkedIn Insight Tag) | Measures the results of our ads on LinkedIn. | Up to 1 year |
These are the only analytics and marketing providers we use, and the only ones our Google Tag Manager setup may load. Each of them runs only after you allow its category. When an advertising provider’s pixel runs, that provider may also let its own advertising partners set cookies, for example to recognise the same browser across their services; those partner cookies follow the provider’s and the partner’s own policies. Durations for third-party cookies are those the providers publish and may change. If we add a provider, we will update these tables first and ask for your choice again.
How consent works on Mulhim
- On your first visit, a banner asks for your choice. Until you make one, only essential cookies are used: no analytics or marketing cookie or script is loaded.
- Accept all allows analytics and marketing cookies.
- Reject non-essential keeps only essential cookies.
- Manage preferences lets you choose each category. If you have not made a choice before, Analytics and Marketing are selected when the panel opens; untick any category you do not want. Nothing is enabled until you press Save preferences.
- We keep a record of your choice (the categories, the date, the policy version and a random visitor identifier) so that we can show the consent you gave.
Changing your choice
You can change or withdraw your consent at any time, as easily as you gave it: use the “Cookie preferences” link at the bottom of every page, or open your cookie preferences here. We pass your new choice to Google Tag Manager and its tags straight away. If you withdraw a category you had allowed, the page reloads, so that no script of that category keeps running. Cookies a provider has already set stay in your browser until they expire or you delete them.
Controlling cookies in your browser
Most browsers let you block or delete cookies and other site data. Blocking essential cookies may stop sign-in, the cart or payment from working. Your browser’s help pages explain how:
Google also offers a browser add-on to opt out of Google Analytics.
Third-party policies
Each provider explains its own cookies and how it uses the data it collects:
Your personal data
Information collected through cookies that relates to you is personal data. We process it in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia (PDPL) and its Implementing Regulations, as described in our Privacy Policy. Essential cookies are used because they are needed to provide the service you request. Analytics and marketing cookies are used only with your consent, which you can withdraw at any time. Some third-party providers may process data outside the Kingdom. Our Privacy Policy explains your rights, including access to, correction of and deletion of your personal data.
Changes to this policy
We may update this policy when we change the cookies we use or when the law requires it. The “Last updated” date at the top shows the current version. If a change affects the choice you made, we will ask you again.
Contact us
If you have a question about this policy or our use of cookies, email us at support@mulhim.sa or use our contact page.