The Learning Management System provides several tools that facilitate communication between the trainer and the trainee, including:
The beneficiaries include:
Direct Contact Center:
Phone number: 009665000992684
Available during official working hours from Sunday to Thursday, from 8:00 AM to 4:00 PM (and during training course sessions).
Email for Technical Support:
[email protected]
Social Media Applications:
Used to deliver services and facilitate communication within the platform.
The provided services include:
WhatsApp Support:
Immediate response, whether from a trainer or trainee.
Email:
Response is expected within two to five hours after receiving the email.
Roles are divided into several levels:
Level One:
Customer Service Contact Center
Receives all incoming calls.
Provides initial technical support based on the nature of the inquiries or transfers them to the relevant department.
Level Two:
Operational Support Department
Completes the technical support process and ensures issue resolution.
Ensures beneficiary satisfaction with the provided service.
The quality of the service and beneficiary satisfaction are measured after the training program concludes.
This is done through a survey sent via email or through the electronic learning system.