Section

The supervisory staff at Mulhim Continuing Medical Education Platform is led by the General Manager, who oversees planning, supervision, and monitoring. Four main units report to the General Manager: E-Training, Technical Support, Marketing & Promotion, and Customer Service.

Roles & Responsibilities

Organizational Structure

The supervisory staff is organized into specialized units, each with defined responsibilities to ensure the platform's success.

E-Training Department

• Identifying training needs for individuals and institutions.
• Designing courses based on scientific methodologies.
• Organizing training programs using clear, high-quality guidelines.
• Executing training programs professionally to ensure high-quality outcomes.
• Evaluating courses to identify gaps and improve content.
• Continuously developing training courses and programs.
• Collaborating with healthcare and educational sectors.
• Establishing strategic partnerships with institutes and training platforms.
• Recruiting specialized expert trainers.
• Providing reports on training impact assessment.

Technical Support Unit

• Technical supervision and platform development.
• Installing required e-learning software.
• Regularly updating and maintaining platform systems.
• Providing immediate technical support to users (trainers and trainees).
• Setting technical standards for software usage.
• Configuring and networking devices and accessories.
• Diagnosing and quickly resolving technical issues.
• Prompt communication to resolve technical problems.

Marketing & Promotion Unit

• Engaging with customers and identifying their needs.
• Designing and implementing digital marketing strategies.
• Monitoring the effectiveness of marketing plans.
• Continuously enhancing marketing strategies based on feedback.

Customer Service Unit

• Dealing with customers professionally and respectfully.
• Neutrality in service delivery.
• Clearly and promptly responding to customer inquiries.
• Building long-term customer relationships for loyalty.
• Receiving and effectively handling customer complaints.
• Providing accurate information about products and services.
• Prioritizing and swiftly addressing urgent issues.
• Utilizing multiple sources to answer customer inquiries.

Staff Roles & Responsibilities Document

Name	Position	Roles and Responsibilities
Abdullah Ali	General Manager	General oversight and supervision of platform procedures.
Setah Al-Enezi	Deputy Manager	Handling user issues and coordinating effectively between trainers and trainees.