Via Email or Memo:
Create a memo on the website under the "Complaints and Suggestions" icon.
Email: [email protected]
Submitting a Complaint:
The complaint can be submitted through the available channels.
The complainant must provide the required details and contact information.
Complaint Registration:
The complaint is registered and forwarded to the relevant department.
Complaint Investigation:
A specialized team reviews the complaint and communicates with the complainant.
Issue Resolution:
If the complaint is valid, the necessary actions are taken to resolve the issue.
The complainant is informed about the resolution.
Follow-up is conducted either via phone call or email.
Review and Analysis:
A regular review of all complaints is conducted.
Complaints are analyzed to identify areas for improvement.
The improvement opportunities are followed up with relevant work units by the platform management.
Submitting a Suggestion:
Suggestions can be submitted through the available channels.
The submitter must provide the required details and contact information.
Suggestion Registration:
The suggestion is registered and forwarded to the relevant department.
Request for Additional Details:
If necessary, the team will contact the submitter for further details.
Evaluation and Implementation:
The relevant department evaluates the feasibility of the suggestion.
If the suggestion is suitable and aligns with the platform's goals, it will be implemented.
Acknowledgment and Communication:
The submitter is thanked for their contribution after the suggestion is reviewed.
A response to the complaint will be provided within 24 hours.
The complaint will be closed within a maximum of 72 hours.
If the complaint exceeds the resolution timeframe, the issue can be escalated directly to the Platform Management Director via the following email:
[email protected]